Refund policy

We take great pride in the items we list and all are hand selected for you, which is why we want to give you the guarantee and peace of mind when purchasing from us.

Returns

If for some reason you are not completely satisfied with your purchase, items may be returned providing you let us know within 14 days. Please email us at info@thenorthc.co.uk or visit our Contact Us page to get in touch.
To be eligible for a return, your item must be in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.